On my rounds I popped into the warehouse where of our Selkirk twin wall flue pipe is despatched from. We will often, on request, send out extra lengths to so that you have something to play with when it comes to installation - often it can make sense to have a few extra bends, or a short length to hand. The unused parts are then sent back at the end of the job. Trouble is that when it came the flue would have been part of a larger order all shrink wrapped together and probably on a pallet too. When it is just one or two lengths they definitely need extra packaging or they will arrive damaged. You can pretty much guarantee that they will rattle around in the back of a couriers van, a courier who has too many drops to do in an afternoon and other things in the van which can fall over on the flue pipe. However much we stress this lengths of flue do still come back to us just in the box that they came in, and of course these are nearly all damaged. This customer however had really put some effort into their packaging with extra polystyrene at each end (the most vulnerable parts) and bubble wrap all around the outside. This was such a good example of packaging that the warehouse staff decided to make a little mascot out of it and it has now been reincarnated as the Selkirk snowman, sporting a dashing little flat roof flashing for a hat.