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Stove and Flue Delivery

Delivery of stoves and flues

Important information involving your delivery

Our stove carriers - most of our stoves are now delivered by Palletforce through the UK pallet network. Stoves online have arranged a really good stove delivery system with them whereby the goods are taken overnight to your local depot. They then contact you before delivery. They will also have a tail-lift and hydraulic trolley to make your stove delivery as easy as possible.

Please let us know whether there is restricted access to your property so that we can arrange to use a 7.5 tonne vehicle. If there are other restrictions like very low overhanging trees or a gravel driveway, please let us know beforehand so we can tell the delivery company.

Timing - Please be aware that delays to delivery are possible and are not within our control. For this reason please ensure that you arrange your delivery with plenty of time before the stove, liner, etc is due to be installed - do not arrange delivery for the day before the installers have been booked in.

Damages and discrepancies - When the pallet arrives, please check the contents very carefully before you sign for it to ensure that nothing has been damaged during transit. This will usually mean that you have to remove some or all of the packaging to be able to have a good look at it. When you sign for receipt of the delivery please be aware that you are signing to say that the stove and all component parts have arrived in good condition. If you cannot check the goods properly for any reason, or the driver won't wait while you check them, then you must sign for it as 'Damaged'. You should then check the goods thoroughly as soon as it is possible. We cannot be responsible for damage to goods that were signed for as having been received in good condition. If your stove or flue is damaged you can still accept the delivery but you must have signed for it as damaged. Then you will need to let us know within 24 hours.
Please also check that the stove, flue system and any other components are as ordered and report any discrepancies to us within 24 hours. After 24 hours we cannot be responsible for any damage or missing goods.

Handling - You will need to be able to bring the stove inside yourself which may mean arranging for someone else's help. Although the drivers are usually very helpful please be aware that they will not unpack the pallet nor will they bring the goods inside for you. The driver will have a pallet truck and will wheel the pallet up to your house if that is a reasonable distance and if the surface allows. If you have a gravel driveway or similar rough surfaced drive that the pallet can't be wheeled across then let us know beforehand.



stovesonline stove delivery areas

This map shows these delivery areas in more detail. The light green areas include LL, LD and SA20+ and SY4+ postcodes in Wales, DG and TD postcodes in the Scottish Lowlands. The dark green area includes any PH or DD postcode areas in the Scottish Highlands. Delivery to any islands will also incur a surcharge. The Red area incurs a Central London surcharge.

We can also deliver to Europe and further afield. You might like to see our Stoves in Europe page for more details.

stovesonline stove delivery areas icon Where the price of a stove includes delivery - when the price of a stove includes delivery within England and parts of Wales this symbol is shown and the charges are as follows:

Area on map48hr delivery24hr delivery
Orange012.50 inc VAT
Light green*33 inc VAT37 inc VAT
*PA area postcodes may incur an additional charge. KA postcodes are at a higher rate, please contact us for an accurate delivery quote that can be given upon application.
Dark green*46 inc VAT (may take 3 days)N/A
*Some dark green area postcodes (PH postcode) incur an additional charge. IV and KW postcodes are at a higher rate, please contact us for an accurate delivery quote that can be given upon application.
Red*
*The following Central London postcodes will incur an additional charge of 6 demanded by the carriers. An accurate delivery quote can be given on application. Click here to view postcodes affected

If the price of the stove does not include delivery then following delivery charges apply:

Area on map48hr delivery24hr delivery
Orange46 inc VAT55 inc VAT
Light green*79 inc VAT83 inc VAT
*PA area postcodes may incur an additional charge. KA postcodes are at a higher rate, please contact us for an accurate delivery quote that can be given upon application.
Dark green *92 inc VAT (may take 3 days)N/A
*Some dark green area postcodes (PH postcode) incur an additional charge. IV and KW postcodes are at a higher rate, please contact us for an accurate delivery quote that can be given upon application.
Red*
*The following Central London postcodes will incur an additional charge of 6 demanded by the carriers. An accurate delivery quote can be given on application. Click here to view postcodes affected



Returning items to us including flue returns

Please never return anything to us without having contacted us first. Our returns are handled through a returns system and we need to set you up a reference if you want to return something to us.
Please do not simply send anything back to the address as shown on our website - unidentified deliveries will be refused.

We will give a full refund for any flue items* that you wish to return to us and do not levy a restocking charge (unless we have had to order in something specially for you). You have up to 8 weeks to return items to us.

Time limit: Flue parts can only be returned within 8 weeks of receiving the order.

To return flue pipe to us please request a returns link from us. Just send us an email with your name and your order number and we can send you the link. You can email us from our contact page.

Obviously we cannot refund for items that are returned to us damaged, so please ensure that the items are insured during transit. If any items do come to us damaged then we will let you know what was damaged, the value, and you can take this up with your delivery company.

When you do return items to us we stress that lots of extra packaging is needed as this will reduce the chance of damage during transit. Please also make sure that you do not write on the original packaging that the items come in as we cannot then resell them. If you do write on the packaging we then have to sell the items through our clearance section and you will receive 25% less refund - so it is worth adding that extra packaging and then writing the address on there. Our returns procedure means that you will get full instructions as to how to package the items and will include address labels to stick to your packaging.

*flexible chimney liner cannot be returned as it is cut to your specification, custom made flue parts cannot be returned either.

Website details

All dimensions given on the website are approximate. As all stove and flue manufacturers reserve the right to change their product specification without prior notice, Stovesonline cannot be held responsible for any inaccuracies on our website, although we do of course do our best to keep our information up to date.

You might like to read our full terms and conditions


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Stovesonline Ltd, Flightway, Dunkeswell Business Park , Dunkeswell , Devon , EX14 4RD
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