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Contact us

Our experienced and friendly team are keen to help you with your enquiry. We are proud of our knowledge and the level of service we strive to provide to our clients, and we hope this will quickly become apparent as you deal with us. The typical response times shown are of course during our working hours. There are a lot of ways in which you can get in touch:

Phone us

If we are on the phone to another client then you will not be held in a queue, will not be to asked to enter options, will not be put on hold and will not be left listening to music. Instead we simply ask that you leave your name and telephone number and we will get back to you very shortly.

  • Mainline: 0800 246 1250
  • Shirley: 01803 864561

Typical message response time: 5-15 mins

Use our Enquiry System

Our enquiry system is categorised by subject. This helps to quickly direct your enquiry to the right team member. The system also incorporates extra information and some answers to frequently asked questions.

Typical maximum response times: 30mins up to 24 hours depending on the nature and complexity of the enquiry.

Ask us a question by clicking anywhere in this box.

By email

Email us directly: Direct emails will take longer to respond to than using our online enquiry system

Fast Track Priority Service

  • Place a deposit or pay in full for your chosen stove
  • Skip a whole step in the normal enquiry process: a technical team member assigns themselves to your project and gets straight in touch with you to confirm all the details.

If system design or further calculations are needed then this is all included as part of our service, there is no charge.

Typical response time: 3-20 mins.

Join the Fast Track by clicking anywhere in this box.

Flue design service

Get our experts to design your twin wall insulated flue system or chimney liner system.

  • Choose your installation type from a selection of icons
  • Provide us with some measurements and details.
  • None of the details needed are complicated, and we can guide you through the process as needed.
  • One of our system designers will then assign themselves to your project and get in touch to discuss your requirements and finalise any details.

To start your design click anywhere in this box.

Visit our Showroom

Pay a visit to our Devon showroom. See a wide range of different types and makes of stove on display. The showroom is next to our warehouse so if the stove you are interested in is not currently on show then, given notice, we can arrange for one to be taken down from the racks for you to have a look at.

For directions and more details simply click anywhere in this box.

Do you need a spare part?

For stove spares we have a dedicated website called:

Identifying the right spare part for your stove can be tricky, especially considering that some models of stove will have multiple variants. Our spare parts team specialists and are there to help you find the right part.

You can phone our spares team on 0844 332 0150

Visit the StoveSpares website by clicking anywhere in this box.

Our Address

Our business address is also where our warehouse and showroom are located:

Stovesonline Ltd
Dunkeswell Business Park
DunkeswellDevonEX14 4RDUK

Different parts of our team are in different locations so if you would like to write to us please get in touch first to get the right contact details. Our enquiry system is a good way to do this.

Our company number is: 04636920, our VAT number is 801261871

When you contact us we store your name, address, and contact details. You can read more about our privacy policy here

you can pay for your stove with us by Paypal pay for your stove by visa pay for your stove by mastercard pay for your stove by maestro pay for your stove by delta card

Stovesonline Ltd, Flightway, Dunkeswell Business Park , Dunkeswell , Devon , EX14 4RD
0800 246 1250 | | 01803 864561,, Contact Us
© Stovesonline Ltd. VAT: 801261871, Company: 04636920. Registered in England, UK