Our experienced and friendly team are keen to help you with your enquiry. We are proud of our knowledge and the level of service we strive to provide to our clients, and we hope this will quickly become apparent as you deal with us. The typical response times shown are of course during our working hours. There are a lot of ways in which you can get in touch:
If we are on the phone to another client then you will not be held in a queue, will not be to asked to enter options, will not be put on hold and will not be left listening to music. Instead we simply ask that you leave your name and telephone number and we will get back to you very shortly.
- Mainline: 0800 246 1250
- Rachael: 01308 458 938
Typical message response time: 5-15 mins
Use our Enquiry System
Our "As us a Question" system is helps to quickly direct your message through to the right team member which saves you (and us) time. You'll also find that extra information and answers to some frequently asked questions. Again this is to try to make things work more smoothly, not to put you off contacting us - we welcome you contacting us.
Typical maximum response times: 30mins up to 24 hours depending on the nature and complexity of the enquiry.
You can email us directly by using firstname.lastname@example.org, or if you're already in touch by email with a team member then just reply to them directly.
Direct emails will take longer to respond to than using our online enquiry system because that will route your question through to the right person.
Fast Track Priority Service
- Place a deposit or pay in full for your chosen stove
- Skip a whole step in the normal enquiry process: a technical team member assigns themselves to your project and gets straight in touch with you to confirm all the details.
If system design or further calculations are needed then this is all included as part of our service, there is no charge.
To join the Fast Track all you have to do is to place a deposit (or pay in full) for your stove.
Flue design service
Get our experts to design your twin wall insulated flue system or chimney liner system.
- Choose your installation type from a selection of icons
- Provide us with some measurements and details.
- None of the details needed are complicated, and we can guide you through the process as needed.
- One of our system designers will then assign themselves to your project and get in touch to discuss your requirements and finalise any details.
Do you need a spare part?
For stove spares we have a dedicated website called: www.StoveSpares.co.uk
Identifying the right spare part for your stove can be tricky, especially considering that some models of stove will have multiple variants. Our spare parts team specialists and are there to help you find the right part.
You can phone stovesonline and ask for spares 0800 246 1250
Our business address is also where our warehouse and showroom are located:
Dunkeswell Business Park
Different parts of our team are in different locations so if you would like to write to us please get in touch first to get the right contact details. Our enquiry system is a good way to do this.
Our company number is: 04636920, our VAT number is 801261871