Our Story

Stovesonline – Stove Design, Installation and Parts

Who are Stovesonline?

Stovesonline is a family business managed by John and Sune Nightingale. For more than 30 years, John and his family have worked in every area of the stove industry, from selling and installing stoves to designing and manufacturing them.

Flue designer Andy Moore leads our flue technical team. He specialises in twin-wall insulated flue systems, pumice and masonry chimneys, and flexible liners. The team designs safe, Building Regulations-compliant flue and chimney installations. Susi Nightingale answers your calls, emails and questions about stoves and installations. Shirley Johnson, our Office Manager, oversees stock ordering, refunds and the day-to-day running of the stove and flue business. Peter Cape, our heating engineer, helps design whole-house heating and hot water systems. Mandy Duffin and Hannah Smithham manage accounts, payments and supplier relationships, while Louis Johnson and Orlando Buckland keep our websites running smoothly. Our warehouse and showroom near Honiton, Devon, are managed by Os Omran, with the capable assistance of Dan.

We do not simply sell stoves online

This may sound unusual for a company called Stovesonline, but we want to make sure every stove is right for the property in which it will be installed.

The stove must have the correct heat output, be connected to the right type and size of chimney, and be installed on a suitable hearth. Our trained team checks these details so you receive the right stove for your home.

You can add a stove to your order, pay in full or reserve it with a deposit. However, a member of our team will review the order to make sure you have received the advice you need and that everything is suitable.

We believe you will appreciate this more personal approach. It helps ensure your stove suits your needs and can be installed safely.

More than stoves, spares and accessories

As a Stovesonline customer, you also gain access to our network of competent person installers, heating engineers and builders. We liaise with installers where needed to help ensure the work runs smoothly.

We also provide advice and after-sales support for new and returning customers. Our advice pages cover many common stove-related problems, but if you cannot find the answer, simply contact us.

Support for stove shops and installers

If you are a stove shop or installer supplied by us, you gain access to specialist products that may be difficult to source elsewhere, along with support from our knowledgeable team.

This ranges from straightforward help and reliable call-backs to more complex technical advice about wet heating installations.

We provide ongoing training for all our staff. The world of stoves never stands still, so neither do we.

Flue Design Service

Our flue experts can design a complete Building Regulations-compliant flue or chimney installation. We can then supply and deliver all the required flue parts and accessories directly to you.

Heating System Design

Are you considering a boiler stove to support your existing heating system, or one capable of heating the whole property?

You may be looking at an automated pellet boiler or need advice on combining renewable energy sources with a thermal store.

Our heating engineers can help you and your installer design an effective and efficient heating and hot water system that remains relatively simple to understand, operate and maintain.

Contact us to get started.