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Privacy Statement

Privacy Statement of Stovesonline Ltd

Information about our Organisation and Website

www.stovesonline.co.uk is owned and run by Stovesonline Ltd.

Modern information and communication technologies play a fundamental role in the activities of an organisation like Stovesonline Ltd. We are based in UK.

Our principal activity is: Supplying renewable heating appliances - stoves, boiler stoves, wood pellet boilers, heat pumps, thermal stores, flue systems and related goods.

Our privacy policy covers Stovesonline Ltd, Firepower (the trade-only trading brand of Stovesonline Ltd) and our Web sites:

Organisation Name and details:

Stovesonline Ltd
Units 1-6
Dunkeswell Business Park
EX14 4RD

Data Protection Officer and Controller: Sune Nightingale

Web Sites: Class W1 websites - sites with the ability to shop online necessarily need to gather more personal information than W2 - websites with no ability to shop online. See a full list here.

Providing Visitors with Anonymous Access

You can access our Web sites home page and browse our sites without disclosing your personal data.

The services and links of our Web sites

Our Web sites do not enable our visitors to communicate with other visitors or to post information to be accessed by others. An exception to this are stove reviews submitted on whatstove.co.uk. These are curated reviews placed by stove owners.

Our Web sites include links to third party websites - we cannot verify the content of third party websites.

Automatic Collection of Information

We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.

We do not use cookies to store personal data. We use cookies to make our shopping cart work and to facilitate the normal functioning of our website. We do not link non-personal information stored in cookies with personal data about specific individuals.

On some of our sites we want to use the Google Adwords tracker to learn which of our google adverts are working well. We seek explicit consent before we turn this tracker on.

Data Collection and Purpose Specification

We collect the personal data that you may volunteer while using our services. We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.

Primary personal data/Business information is volunteered by each visitor.

We use this data for Customer Administration and Marketing

We store names, addresses, telephone numbers, fax numbers, email addresses

We do not collect or use personal data for any purpose other than that indicated below.

If we wish to use your personal data for a new purpose (this is unlikely), we will contact you by email or telephone in order to give you the opportunity to consent to this new purpose.

Credit card information

We do not store your credit card information. Our card transactions are handled through Checkout.com. Checkout.com hold a certain amount of data about any card transactions which includes name, address, and your contact details. This information is kept totally private and secure, and of course is not passed to any third parties. Checkout.com privacy policy information can be viewed on their website here: Checkout.com privacy policy

Children's Privacy

We do not knowingly collect personal data from children. We do not take specific steps to protect the privacy of children who disclose their personal data to us.

We do not provide information about our personal data practices in relation to children on our home page or at those sites on our Web site where we collect personal data.

Disclosure and Visitor Choice

We do not disclose your personal data to our subsidiaries or other organisations. The only exception to this is that when you have placed an order with us we do need to provide courier and delivery companies with your details, and the same is true if all or part of your order is coming direct from the manufacturer or importer.

Confidentiality / Security

All traffic with our website is secure and encrypted.

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from: unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.

All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.

We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.

Access to the personal data we may hold about you

You can ask us, by: sending an email to info@stovesonline.co.uk or by calling this telephone number 0800 246 1250 whether we are keeping personal data about you and to provide you with a copy.

Upon request, which you can indicate by: sending an email to info@stovesonline.co.uk or by calling this telephone number 0800 246 1250 we will provide you with a readable copy of the personal data which we keep about you, within a week. We may before require proof of your identity. We will provide the information without any charge.

We allow you to challenge the data that we hold about you and, where appropriate, you may have the data erased, rectified or amended, or completed. Erasure is also known as the 'right to be forgotten'.

Privacy Support

If you have an enquiry or concern about our privacy policy, please contact: info@stovesonline.co.uk

We do not recommend another means by which visitors' concerns may be addressed.

More information

See also our Privacy Policy Summary and our Data Protection Policy.

Our websites

Our websites are broken down into two classes, W1 and W2. These same codes are used in our Data Mapping Document. W1 sites have the ability for online shopping. W2 sites do not.

W1 sites: stovesonline.co.uk, stovespares.co.uk
W2 sites: firepower.co.uk, whatstove.co.uk, opusstoves.co.uk, klover.co.uk, boilerstoves.co.uk, woodfirestoves.co.uk